Terms and Conditions

Welcome to Auyea ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website https://Auyea.com.au/ ("Website") and services. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website.

1. Acceptance of Terms

By accessing or using our Website, you affirm that you are at least 18 years old or have the consent of a parent or guardian, and you agree to comply with these Terms and all applicable laws and regulations.

2. Services

Auyea connects local farms with households by facilitating preorders for farm products. We act as a platform for information sharing and do not guarantee the quality, availability, or delivery of products unless explicitly stated.

3. User Accounts

3.1 Registration: To use certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

3.2 Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Orders and Payments

4.1 Placing Orders: By placing an order, you agree to pay the price listed for the product along with any applicable taxes or fees.

4.2 Payment: Payments are processed through our third-party payment partners. You agree to abide by their terms of service and privacy policies.

4.3 Cancellations and Refunds: Cancellation and refund policies are subject to the terms specified at the time of purchase. Please review these terms carefully before completing a transaction.

5. Product Responsibility

Auyea does not produce or control all the products listed on our Website. The farms are solely responsible for the quality, packaging, and delivery of their products.

6. Auyea Return Policy

At Auyea, we strive to deliver the highest quality fresh produce and ensure your satisfaction. Please review our return policy carefully:

6.1 Order Cancellation: Orders can be canceled up to 3 days before the delivery date. Within 3 days of delivery, cancellations are not allowed as our farmers will have already begun preparing the products based on your order.

6.2 Returns After Delivery: If you are not satisfied with your purchase, you may request a return within 3 days of receiving your order, provided the items are unopened and in their original packaging. To initiate a return, please submit a return request online. Approved returns must be promptly delivered to the Auyea Experience Shop at the following address: 501 High St Rd, Mount Waverley, VIC 3149.

6.3 Fresh Produce Disclaimer: Most of our products are fresh, perishable items such as fruits and vegetables, which are inherently delicate and may occasionally have minor imperfections. While we take every measure to ensure quality, minor bruising or natural imperfections are common and not considered grounds for return. We appreciate your understanding of the nature of fresh produce. Thank you for choosing Auyea. If you have any questions, please don’t hesitate to contact us.

7. Prohibited Activities

You agree not to:

Use our Website for illegal or unauthorized purposes.
Violate any applicable local, state, national, or international law.
Distribute viruses or harmful software.
Misuse the Website or tamper with its functionality.

8. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of Auyea or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent.

9. Disclaimer of Warranties

The Website and its services are provided on an "as is" and "as available" basis. Auyea makes no warranties or representations regarding the accuracy, reliability, or availability of the Website or its content.

10. Limitation of Liability

To the fullest extent permitted by law, Auyea and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or its services.

11. Indemnification

You agree to indemnify and hold Auyea harmless from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the Website.

12. Changes to Terms

Auyea reserves the right to update or modify these Terms at any time without prior notice. The latest version will be posted on our Website. Continued use of the Website constitutes your acceptance of the revised Terms.

13. Termination

Auyea reserves the right to suspend or terminate your access to the Website if you violate these Terms or engage in prohibited activities.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes will be resolved exclusively in the courts of Victoria.

15. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at info@auyea.com.au

Last Updated: 19/12/2024